What is servitization?

The term servitization was first introduced in 1988 by authors Sandra Vandermerwe and Juan Rada, who claimed that manufacturers needed to differentiate from their competitors by offering services that add value to their physical products. Though the concept of developing additional services and solutions that supplement traditional product offerings has been around for generations, it is becoming increasingly important for manufacturers to focus on this area.

 

Allsee Technologies’ approach to servitization

Here at Allsee we recognise the value of offering additional services; both to our partners and their customers. We have always tried to find ways of maximise the value of our products by offering complimentary services and solutions, as well as helping partners to develop their service offering. Though we strive to provide the most comprehensive offering possible we also understand that there are areas that our partners specialise in that really add the most value to our products.

 

What additional services can Allsee offer?

• Lifetime Technical Support – From the moment you receive your product, throughout the duration of your warranty and even after your warranty has expired we are here to support you. If you require any assistance when setting up or using your product, or have any problems at all, we can provide free technical support via telephone and email.
• On-site Support and Maintenance* – If needed, we can provide an installation service for any of our products. We can also set up service-level agreements for larger projects that require maintenance contracts.
• Extended Warranty* – All of our commercial display products come with a 3 year commercial warranty as standard but if you want to extend this you can upgrade this to cover a 5 year period.
• Training – As well as providing free remote CMS training sessions and webinars we can also visit you to deliver bespoke training for our software and hardware*.
• Advanced Replacements – Should your display suffer from any kind of hardware failure during the warranty period we will send you an advanced replacement and arrange for your old display to be collected, free of charge. This ensures no downtime where you are without a screen.
• Custom Product Testing & Configuration – If you need us to test third party software or a website, or configure your screen in a particular way before it is dispatched (e.g. in a particular orientation or network mode), we can do so to make your life easier.
• 3D Rendering – Want to know how a particular screen will look once installed? Send us a photo of the location and we will create a 3D rendering of any screen in situ to help you to visualise how amazing it will look.
• Logistics Support – We hold more stock in our UK warehouse than any other manufacturer so we can help you meet tight deadlines. For last minute orders we can also offer special express or morning delivery options*. We also carry out UK based quality control checks on every display before it leaves our warehouse.
• Project Support – If you need to loan a sample unit to test we’d be more than happy to arrange this. We can also provide a rental service for temporary projects*.
• Customisation* – Your display can be customised to suit your requirements by adding your logo or printed graphics or even tailoring the colour of a display. We can also carry out hardware modifications to existing products or manufacture bespoke solutions for special projects.
• Extras* – As well as being able to provide accessories and add-ons, such as extra remote controls, NUC PCs and video wall controllers, we can also supply custom made flight cases which are great if a display needs to be moved safely from place to place.

* This particular service may incur additional charges